Return and Refund Policy
Return and Refund Policy of FutureZenGroup
Thank you for choosing FutureZenGroup for your website, app, game, graphics, video editing, and animation services. We strive to provide the highest level of satisfaction to our customers. In the event that you are not completely satisfied with our services, please review our Return and Refund Policy outlined below:
1. Service Cancellation
1.1 Service Termination: If you wish to cancel a service provided by FutureZenGroup, please contact us as soon as possible. Depending on the progress of the service and the specific circumstances, we may provide a partial or full refund, or offer alternative solutions to address your concerns.
1.2 Cancellation Fees: Please note that cancellation fees may apply based on the terms and conditions agreed upon in your service agreement or contract. These fees are designed to cover any costs incurred by FutureZenGroup up to the point of cancellation.
2. Refunds
2.1 Eligibility: Refunds are considered on a case-by-case basis and are generally issued when:
a. FutureZenGroup is unable to fulfill the agreed-upon services due to unforeseen circumstances or technical limitations.
b. The services provided do not meet the specifications outlined in your service agreement or contract.
c. FutureZenGroup fails to deliver the services within the agreed-upon timeframe, subject to reasonable extensions and circumstances beyond our control.
2.2 Refund Process: To request a refund, please get in touch with our customer support team with your order details and a clear explanation of the reason for the refund request. We will review your request and respond within a reasonable timeframe.
2.3 Refund Amount: The refund amount, if approved, will be determined based on the specific circumstances and may include a full or partial refund of the amount paid for the affected service.
2.4 Refund Method: Refunds will be processed using the original payment method used for the transaction. Please allow a reasonable processing time for the refund to be reflected in your account.
3. Non-Refundable Policy Items
Please note that the following items are generally non-refundable:
a. Services already delivered and completed as per the agreed-upon specifications.
b. Services that have been partially or fully utilized or implemented.
c. Any third-party costs or expenses incurred on your behalf during the provision of the services.
d.If any person after closing the project before the planned time frame talks about a refund or abuses or misbehaves with the company then his project will be closed at that time and his refund will be canceled. He was given an advance, but he will not be able to get it back. Thank you!
4. Product Policy
If you buy any product from our company website and you face any problem, you will have to respond to that thing within 7 days. Only then you will get a refund. After 7 days you will not get any refund. Thank you!
5. Contact Us
If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our customer support team at:
We appreciate your understanding and cooperation in reviewing and adhering to our Return and Refund Policy. We will make reasonable efforts to address any concerns and resolve any issues in a fair and timely manner.
